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IT Service & Support Leader | ServiceNow & SLAs
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-07-16
Listing for:
American Immigration Lawyers Association
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, IT Support
Job Description & How to Apply Below
Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, seeks a Manager of Service & Support to lead our busy Information Technology group in Buffalo. The role focuses on cross-office team leadership and delivering responsive, high-quality IT services to empower users and improve operations.
The successful candidate will manage incidents, service metrics, Service Now governance, and vendor relationships, while coaching the Service Desk team to continuously enhance service
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