Product Manager, MSP

Overview

Horizon
3.ai is a fast-growing remote cybersecurity company focused on enabling organizations to proactively find, fix, and verify exploitable attack vectors before criminals exploit them. Our flagship product, the Node Zero™ platform, delivers production‑safe autonomous pentests and assessment operations that scale across internal, external, cloud, and hybrid cloud environments.

We are seeking a Staff Product Manager to lead the strategy, development, and evolution of our cybersecurity offerings for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). This role includes defining the vision and roadmap for MSP/MSSP‑focused features such as multi‑tenancy, delegated administration, security operations workflows, reporting, billing enablement, compliance support, and automation.

• Define and execute the product strategy for MSP and MSSP customer segments, identifying market opportunities, competitive differentiation, and partner monetization models.
• Own the evolution of multi‑tenant management capabilities, role‑based access controls, hierarchical management, and delegated administration.
• Drive product capabilities that support SOC workflows, alert triage, case management, automation, reporting, and integration into MSP/MSSP tooling ecosystems.
• Define features that enable partners to meet regulatory and industry compliance requirements, delivering scalable reporting, audit trails, and policy enforcement.
• Partner with Sales and Finance to shape packaging, pricing models, and service enablement strategies that support resale, bundled offerings, and recurring revenue.
• Maintain a transparent, outcome‑driven roadmap that balances partner requests, technical investments, market differentiation, and revenue impact.
• Act as the primary liaison between go‑to‑market teams and engineering to incorporate partner feedback.
• Collaborate with Engineering, Security, Support, Marketing, and Customer Success to ensure successful feature launches and adoption.
• Define and monitor KPIs including partner activation, feature adoption, operational efficiency gains, revenue contribution, churn reduction, and NPS.

• 7+ years of Product Management experience, with at least 3+ years building products for MSPs, MSSPs, or B2B cybersecurity platforms.
• Deep understanding of cybersecurity domains such as endpoint security, threat detection & response, vulnerability management, identity security, or SIEM/SOC operations.
• Strong knowledge of MSP/MSSP operating models, multi‑tenant environments, service delivery workflows, and recurring revenue models.
• Experience building scalable SaaS solutions with multi‑tenant architecture and role‑based access control.
• Proven ability to define packaging and monetization strategies for channel or service‑provider‑led distribution.
• Demonstrated success influencing cross‑functional stakeholders at senior and executive levels.
• Data‑driven decision‑making skills using product analytics and operational metrics.
• Excellent communication skills translating complex security and technical concepts into business value.
• Experience working in Agile/Scrum environments and leading cross‑team initiatives.
• Comfort operating at both strategic (vision, positioning, revenue impact) and tactical (feature definition, requirements, trade‑offs) levels.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Advanced degree in engineering or business preferred.

This job may require up to 25% travel.

Base salary range: $185,000 - $260,000 annually. Additional compensation may include an equity package.

Health, vision & dental care, flexible vacation policy, and generous parental leave.

We welcome candidates from all backgrounds and encourage all qualified individuals to apply.