IT Services Supervisor – Endpoint Management

## IT Services Supervisor – Endpoint Management Apply remote type:
On-Site locations:
Buffalo, NY:
Tysons Corner, VA:
Orlando, FLtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
2813# Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.# Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.#
** Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!
***
* Job Description:

**** IT Services Supervisor – Endpoint Management
** Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

Reporting to the Senior IT Services Manager, the IT Services Supervisor – Endpoint Management is responsible for the operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This role is responsible for delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.
** How You’ll Spend Your Time:
** Essential Functions
* Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.
* Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.
* Owning endpoint standards for Windows, Microsoft 365, Intune, Entra , mobile devices, and endpoint security.
* Serving as the senior technical escalation point for endpoint technologies and complex incidents.
* Driving automation through Power Shell, Microsoft Graph, and modern management technologies.
* Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.
* Leading EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.
* Maintaining documentation, standards, knowledge articles, and operational procedures.

People Leadership & Professional Development
* Leading, coaching, mentoring, and developing assigned Analysts.
* Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.
* Developing Individual Development Plans (IDPs) for each direct report.
* Identifying technical skill gaps and creating training and certification roadmaps.
* Promoting cross-training, knowledge sharing, succession planning, and leadership development.
* Assigning stretch projects that expand technical expertise and leadership capabilities.
* Building a culture of accountability, collaboration, continuous learning, and customer service excellence.
** The Kinds of People We Want to Talk to Have Many of The Following:
** Technical Competencies
* Microsoft Intune / Endpoint Manager
* Microsoft Entra  (Azure AD)
* Windows 11 Enterprise Administration
* Windows Autopilot
* Microsoft 365 Administration
* Microsoft Defender for Endpoint
* Windows Update for Business
* Bit Locker, Windows LAPS, Conditional Access
* Power Shell scripting and automation
* Enterprise software packaging and deployment
* Mobile Device Management (iOS/Android)
* Service Now or equivalent ITSM platform
* Advanced Windows troubleshooting
* Tanium or equivalent endpoint management platform (preferred)
* Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)
Core Leadership Competencies
* Technical Leadership
* People Leadership & Coaching
* Professional Development & Mentoring
* Strategic Thinking
* Operational Excellence
* Continuous Improvement
*…