More jobs:
Technical Support Engineer; AMER
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-07-21
Listing for:
zerohash
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
About The Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes.
Responsibilities- Technical Troubleshooting:
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. - Product Advocacy:
Collaborate with Engineering to escape and prioritize bugs, product gaps, and client feedback. - Tooling:
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. - Alerting:
Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. - Incident Management:
Provide support for our enterprise partners during incidents on critical applications and infrastructure issues.
- +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role.
- Strong understanding of REST APIs, SDKs, websockets, and webhooks.
- Ability to write SQL queries to retrieve and analyze data from internal databases.
- Proficiency in one or more common programming languages, preferably Python, JavaScript/Type Script, Golang, or Rust.
- Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
- Ability to break down technical issues clearly to both technical and non-technical stakeholders.
- Experience working with Docker, Kubernetes, and other infrastructure components.
- Background in fintech, SaaS, or other fast-moving industries.
- Basic understanding of blockchains, crypto, and web3 technologies.
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only).
- Vision & Dental Insurance (U.S. only).
- Chance to earn equity.
- Maternity & Paternity leave (after 6 months).
- WeWork All Access Membership.
- WFH Yearly Stipend.
- L&D Yearly Stipend (after 6 months).
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