Lead IT Analyst, MGT IT

Qualifications

• Bachelor's degree in Computer Science, Management Information Systems or related field.
• 2+ experience diagnosing and resolving hardware and software problems.
• Experience working with secure computing technologies and best practices, such as Antivirus software, Firewalls, Active Directory, Group Policy, file system permissions, security policies, patch automation, and virtualization, as required by the University.
• Background in automating and deploying operating systems and applications using Microsoft System Center Configuration Manager (SCCM).
• Familiarity with Adobe Creative Cloud, Microsoft Office 365 tools (including SharePoint and One Drive), and Power Shell scripting.
• Knowledge of teleconferencing and communication platforms like Microsoft Teams and Zoom.
• Working knowledge of operating systems outside of Windows, such as macOS, iOS, Android, and/or Linux.
• Proven ability to support Microsoft Windows.
• Understanding of networking concepts including DNS, TCP/IP, and network services.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.