Platform Expert, Solutions

Join The Organization That's Driving The World's Technology

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This role serves as a subject matter expert (SME) within the Strategic Platform Vendor group, driving key solution areas, such as renewals management, within strategic vendor conversations on Xvantage™. This role owns deep, end-to-end knowledge of how platform workflows operate, defines what is needed from vendors to make each solution successful, and articulates the value Ingram Micro brings to the business by adopting these solutions.

Working closely with Platform Operations Managers, vendors, and cross-functional teams, this expert ensures solution areas are well understood, well represented, and continuously improved as the platform and business evolve. The Platform Expert, Solutions supports alignment across GVE, Regions, and Countries on the Xvantage™ strategy by bringing solution-area depth to the top 12 strategic vendors in focus, grounding vendor conversations, requirements, and roadmaps in real, end-to-end workflow expertise.

Solution Area Leadership

• Drive key solution areas, such as renewals management, within strategic vendor conversations and engagement plans.
• Align solution priorities to the top 12 strategic vendors and their evolving go-to-market strategies.
• Partner with Platform Operations Managers to embed solution expertise into vendor roadmaps, reviews, and QBRs.

Subject Matter Expertise

• Serve as the SME on how platform workflows operate end-to-end, across the vendor, Ingram Micro, and customer experience.
• Assess the current experience within each solution area and help define the target state as the business evolves.
• Stay current on platform capabilities, feature releases, and industry best practices within assigned solution areas.

Vendor Requirements Definition

• Define what is needed from the vendor for each solution to be successful, and communicate those needs clearly in vendor conversations.
• Contribute solution-area expertise to business requirements and BRDs for platform features and Navigator functionality requests.
• Identify gaps, dependencies, and opportunities for automation within solution workflows.

Value Articulation & Adoption

• Articulate the value Ingram Micro brings to the business by adopting each solution, for both internal stakeholders and vendors.
• Support onboarding and adoption of available functionality in collaboration with the GPB Success Team.
• Contribute to KPIs, reporting, and executive materials that demonstrate solution-area progress and business impact.

Experience & Education

• Bachelor's degree (or equivalent combination of education and experience) required.
• 3+ years of functional experience, including a minimum of 1 year in a directly related role such as solutions consulting, renewals or subscription management, platform enablement, or business analysis.
• Demonstrated track record of serving as a subject matter expert on complex workflows, solutions, or platform capabilities.
• Preferred:
  Active project or program management certification such as PMP®, CAPM®, PMI-ACP, or equivalent.

Skills & Competencies

• Platform & Business Acumen:
  Ability to quickly develop deep familiarity with Xvantage™ and the broader Ingram Micro ecosystem; comfort operating at the intersection of technology and business.
• Solution Expertise:
  Deep understanding of solution areas such as renewals management, including end-to-end workflow knowledge from vendor through to customer.
• Analytical Thinking:
  Ability…