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Senior AWS Partner Support Engineer - Billing & Escalations

Job in Buffalo, Erie County, New York, 14266, USA
Listing for: Ingram Micro Inc
Full Time position
Listed on 2026-07-27
Job specializations:
  • IT/Tech
    AWS, IT Support, Cloud Computing: Infrastructure & Operations
Salary/Wage Range or Industry Benchmark: 56000 - 89600 USD Yearly USD 56000.00 89600.00 YEAR
Job Description & How to Apply Below

Ingram Micro Inc. is seeking a Lead Support Engineer – Partner Support to drive advanced support operations for the AWS partner ecosystem.

You will act as the senior escalation point and SME, guiding teams, shaping SOPs, and delivering data-driven insights to optimize billing, credits, and lifecycle processes. The role requires 5+ years in AWS support or cloud operations, deep knowledge of AWS Billing tools, and experience leading complex escalations with cross-functional partners.

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Position Requirements
10+ Years work experience
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