IT Support Specialist
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-07-29
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
We are seeking a Desktop Support Technician to provide hands-on technical support for end-user devices and workplace technology in a corporate environment. This individual will be responsible for supporting Windows and macOS systems, mobile devices, printers, conference room technology, and enterprise applications while delivering excellent customer service.
The ideal candidate will have experience with endpoint deployment, PC refresh projects, imaging technologies, troubleshooting hardware and software issues, and supporting audio/visual collaboration tools.
Key Responsibilities
- Provide onsite and remote support for Windows PCs, Macs, printers, and mobile devices (iOS and Android).
- Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.
- Support PC refresh initiatives, including device imaging, deployment, migration, and user setup.
- Utilize SCCM and Microsoft Autopilot for device provisioning, imaging, and deployment activities.
- Configure, install, and support conference room technologies including Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex systems.
- Provide audio/visual support for meetings, presentations, and collaboration spaces.
- Respond to and resolve incidents and service requests using enterprise ticketing systems.
- Utilize remote support tools to assist users across multiple locations.
- Perform basic Active Directory administration, including password resets, user account management, and group membership updates.
- Assist with software deployments and updates through Group Policy and endpoint management tools.
- Maintain accurate asset inventory and documentation of technical issues and resolutions.
- Escalate complex issues to appropriate support teams when necessary.
- 3-5 years of Desktop Support, Technical Support, or End User Computing experience.
- Experience supporting Windows and macOS operating systems.
- Hands-on experience supporting printers, mobile devices, and peripheral hardware.
- Experience with PC refresh projects, device imaging, and deployments.
- Working knowledge of SCCM and/or Microsoft Autopilot.
- Experience supporting Microsoft Teams, Zoom, Webex, or other conference room AV technologies.
- Familiarity with remote support tools and IT ticketing systems.
- Basic knowledge of Active Directory administration.
- Knowledge of Group Policy-based software deployments.
- Strong troubleshooting, communication, and customer service skills.
- Experience supporting users in an enterprise environment.
- Knowledge of Microsoft 365 administration and endpoint management.
- Familiarity with Intune or other modern device management platforms.
- CompTIA A+, Microsoft, or other relevant technical certifications.
- Strong problem-solving abilities and attention to detail.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Team-oriented mindset with a commitment to customer service.
- Ability to work independently while managing daily support responsibilities.
This is a Contract position based out of Buffalo, NY.
Pay and Benefits
The pay range for this position is $24.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Buffalo,NY.
Final date to receive applications
This position is anticipated to close on Aug 8, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of…
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