Atlassian - Jira Administrator

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Job Title:

Atlassian - Jira Administrator

Reporting To:

Business Partner, A&D IT

Work Schedule:

Fully Remote or Hybrid if Local - Buffalo, NY

Position Summary

The Atlassian-JIRA Administrator will provide advanced administration, engineering, support, and governance of enterprise collaboration and software development platforms, including Atlassian Data Center applications (Jira, Confluence, Bitbucket, Bamboo, and Crowd) and Collab Net Subversion (SVN) repositories. This role serves as a technical lead responsible for platform architecture, lifecycle management, security, performance optimization, integrations, automation, and user support across development and project management environments.

The successful candidate will work closely with engineering, software development, cybersecurity, infrastructure, and program management teams to ensure highly available, secure, and scalable solutions that support business and program objectives.

Primary Responsibilities

Platform Administration & Engineering

* Participate in regular administration team meetings to prioritize user support requests, operational issues, system enhancements, and maintenance activities.

* Administer and support Atlassian Data Center applications, including Jira, Confluence, Bitbucket, Bamboo, and Crowd.

* Administer and support Collab Net Subversion (SVN) repositories, including repository creation, access management, branching strategies, repository maintenance, and migration activities.

* Design, configure, and maintain projects, spaces, repositories, workflows, permission schemes, screens, issue types, build plans, and user access controls.

* Perform installation, upgrades, patching, configuration, migration, and lifecycle management of Atlassian and SVN platforms.

* Monitor platform health, availability, performance, and capacity to ensure optimal system operation.

Security & Compliance

* Implement and maintain application security controls, authentication integrations, and authorization models.

* Manage Crowd integration, LDAP/Active Directory synchronization, and application-level access provisioning.

* Ensure compliance with organizational security requirements, audit requirements, and configuration management processes.

* Support security assessments, vulnerability remediation, and system hardening activities.

Integration & Automation

* Develop and support integrations between Atlassian products, SVN repositories, and enterprise systems.

* Utilize APIs, scripting, and automation tools to streamline administration, reporting, and provisioning tasks.

* Support Application Links, certificates, DNS configurations, and system interoperability requirements.

* Evaluate and implement automation opportunities that improve operational efficiency and user experience.

Platform Strategy & Technical Leadership

* Analyze system metrics, utilization trends, and performance data to support capacity planning and future growth initiatives.

* Provide technical guidance and mentoring to junior administrators and support personnel.

* Recommend platform improvements, architecture enhancements, and process optimizations.

* Collaborate with stakeholders to gather requirements and translate business needs into scalable technical solutions.

User Support

* Provide Tier 2 and Tier 3 support for Atlassian and SVN platforms.

* Troubleshoot complex application, integration, authentication, and performance issues.

* Create and maintain technical documentation, operational procedures, and user guidance materials.

* Partner with development and project teams to implement solutions that align with business and security requirements.

Required Qualifications

* Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related technical discipline.

* Equivalent professional experience may be substituted for a…