Associate, System Administrator, Zendesk

System Administrator

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

We are a dynamic and innovative technology-driven company committed to delivering exceptional customer experiences. We are seeking a talented System Administrator to join our team in Buffalo, New York and drive excellence in customer support operations.

As a Ticketing System Administrator, you will play a critical role in configuring, maintaining, and optimizing our customer support platform to meet the needs of both customers and internal stakeholders. You will collaborate closely with cross-functional teams to implement best practices, streamline workflows, and enhance the overall efficiency of our service operations.

Your role:

• Configuration & Customization
• Integration Management
• User Support & Training
• Data Analysis & Reporting
• Security & Compliance
• Continuous Improvement
• Leadership & Mentorship

What you bring to the role:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, Service Now, Freshdesk, Jira Service Management, or similar).
• Strong understanding of ticketing workflows, lifecycle management, and reporting.
• Experience with APIs, scripting languages (e.g., JavaScript, Python), or integration tools (e.g., Zapier, Workato) is preferred.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Platform-specific certifications (e.g., Zendesk, Service Now, Jira) are a plus.

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.

-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.