Associate System Administrator, Zendesk

Role Overview

Join Ingram Micro, a leading technology company, as a System Administrator to drive excellence in customer support operations. You will configure, maintain, and optimize the ticketing system to meet business requirements, collaborate with cross-functional teams, and provide support and training to end-users.

Configure and customize the ticketing system, manage integrations between the ticketing system and other tools, provide support and training to end-users, and build and maintain reports and dashboards to track key performance metrics.

As a System Administrator, you will have the opportunity to shape the future of technology, work in a dynamic and innovative environment, and collaborate with cross-functional teams to drive excellence in customer support operations.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Proven experience as a Ticketing System Administrator
• Strong understanding of ticketing workflows, lifecycle management, and reporting
• Experience with APIs, scripting languages, or integration tools (e.g., Zapier, Workato)
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits