Platform Specialist

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

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Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking a detail-oriented and customer-focused Platform Specialist to support platform operations, transaction processing, and user adoption initiatives within our Xvantage ecosystem. In this role, you will serve as a critical resource for handling customer inquiries, supporting complex transactions, maintaining data accuracy, and driving operational excellence.

As a Platform Specialist, you will collaborate with Account Managers, Business Owners, and cross-functional teams to resolve issues quickly, improve business processes, identify platform adoption opportunities, and deliver exceptional customer experiences. This is an excellent opportunity for a professional who enjoys problem-solving, data analysis, and working in a fast-paced environment where accuracy and customer service are key priorities.

• Process customer transactions accurately and efficiently while meeting established service level agreements (SLAs).
• Handle unique or complex transaction requests that require resolution outside of standard platform functionality.
• Review, validate, and update customer requests and transaction records to maintain data integrity.
• Serve as a trusted resource for platform support inquiries, providing timely and accurate solutions.
• Partner with Account Managers and Business Owners to turn platform opportunities into measurable business outcomes.
• Identify opportunities to increase customer adoption and utilization of the Xvantage platform.
• Generate data quality reports, analyze trends, and provide actionable insights to stakeholders.
• Support process improvement initiatives that enhance operational efficiency and customer satisfaction.
• Troubleshoot issues and elevate concerns when necessary to ensure prompt resolution.
• Provide general administrative and operational support to the broader team.

• Associate degree and a minimum of 3 years of relevant experience; OR
• High school diploma (or equivalent) and 5+ years of related professional experience.
• Experience in customer support, operations, transaction processing, platform support, order management, or related business functions.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with a customer-first mindset.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
• Ability to work independently while contributing effectively within a team setting.

• Experience supporting digital platforms, business systems, or customer-facing technologies.
• Knowledge of distribution, technology, channel sales, or related industries.
• Experience analyzing operational data and creating reports or dashboards.
• Proven ability to drive process improvements and platform adoption initiatives.

• Customer Focus
• Data Accuracy & Integrity
• Process Improvement
• Analytical Thinking
• Collaboration & Relationship Building
• Attention to Detail
• Time Management & Prioritization
• Results Orientation
• Communication & Problem Resolution

• Be part of a global technology leader driving innovation in the IT ecosystem.
• Collaborate with talented teams across sales, operations, and business development.
• Gain exposure to industry-leading digital platforms and transformation initiatives.
• De…