IT Managed Services Specialist

Lighthouse Technology Services is partnering with our client to fill their IT Managed Services L3 Specialist position! This is a direct placement opportunity and will be hybrid in Buffalo, New York (Tuesday, Wednesday, and Thursday in office).

No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Serve as the senior technical escalation point for complex cybersecurity incidents, infrastructure issues, and critical system outages requiring expert-level resolution
• Lead incident response efforts during major service disruptions, making rapid technical decisions under pressure to restore services while maintaining clear client communication
• Design, implement, and maintain security controls across enterprise environments, including firewall configurations, VPN solutions, network segmentation, and proactive threat monitoring
• Manage and optimize virtualization platforms, cloud infrastructure, backup systems, and disaster recovery planning to ensure business continuity
• Receive and resolve complex technical issues escalated from Level 2 support, providing technical guidance and mentorship to junior technicians
• Lead technical implementation of infrastructure and security projects, including server migrations, network upgrades, and system deployments with comprehensive client communication
• Interface with vendors for advanced technical support, troubleshoot multi-vendor integration issues, and provide expert consultation on architectural decisions
• Develop automation scripts and tools using Power Shell, Python, or Bash to improve operational efficiency and reduce manual tasks
• Create and maintain comprehensive technical documentation, runbooks, standard operating procedures, and client-facing guides
• Build and maintain strong client relationships through exceptional service delivery, translating technical findings into business impact terms

What You'll Need to Have:

• 5-7 years of experience in IT support or managed services with proven L3/senior technical support experience
• Current certifications such as Microsoft Azure Administrator Associate, CompTIA Security+ or Network+, Cisco CCNA/CCNP, or VMware VCP
• Hands-on expertise with Windows Server, Active Directory, Exchange, Microsoft 365, and virtualization platforms including VMware and Hyper-V
• Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs, routing, switching, and WAN optimization
• Demonstrated expertise in cybersecurity principles, security incident response, vulnerability assessments, and compliance frameworks
• Proficiency in Power Shell, Python, or other scripting languages with experience using RMM tools, PSA platforms, and ticketing systems
• Outstanding customer service skills with proven ability to communicate technical concepts to non-technical audiences and manage difficult interactions professionally
• Exceptional problem-solving abilities with track record of resolving complex, multi-layered technical issues under pressure while maintaining composure

Pay Rang
e: $80,000 - $100,000 + Additional Benefits

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