IT Help Desk Technician
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-09-12
Listing for:
RubixComm
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Overview
We are seeking a dedicated individual to provide exceptional technical support to our users. The ideal candidate will possess a strong understanding of IT systems and a passion for helping others.
Key Responsibilities- Respond to user inquiries and provide troubleshooting assistance for hardware and software issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Monitor and manage IT asset inventory.
- Document and track support requests using the help desk software.
- Assist in the deployment of new software and hardware solutions.
- Provide training and guidance to end-users on basic IT procedures.
- Proven experience in a technical support or help desk role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with networking concepts and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Nice to have Relevant certifications such as CompTIA A+, ITIL, or similar.
- Experience with ticketing systems and remote support tools.
- Understanding of Mac OS and Linux environments.
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