Field Service Engineer

Our client, a leading provider of technology support services, is seeking a dedicated and skilled Field Service Engineer to join their dynamic team. As a Field Service Engineer, you will be an essential part of the service support team, delivering exceptional hardware support and technical solutions to HP’s PC Products customers. The ideal candidate will demonstrate strong mechanical aptitude, excellent communication skills, and a proactive approach to problem-solving, aligning successfully within a collaborative and customer-focused environment.

• Provide on-site hardware support and repair for HP PC and Printer products, including laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and network components to ensure optimal performance and customer satisfaction.
• Diagnose and troubleshoot hardware issues using mechanical and technical skills, including working with third-party software, networks, and switches.
• Manage critical service events efficiently while maintaining a positive customer experience.
• Educate customers about technology solutions and ensure timely resolution of service requests.

• High School diploma or equivalent; additional hardware technology training or college education is preferred.
• Proven experience in technical or mechanical hardware repair, with the ability to troubleshoot complex issues.
• Physical ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.
• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.
• Onsite customer-facing experience with strong interpersonal and communication skills.

• Cell phone reimbursement and a company-provided laptop/tablet to support your work.
• Opportunity to work in a fast-paced, ever-changing environment that fosters growth and learning.
• Engage with cutting-edge technology and develop your technical expertise.
• Be part of a team committed to customer satisfaction and business success.
• Work in a supportive environment that values diversity and inclusion.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay