Sr. Platform, AI Solutions Specialist

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

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Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

• Uncover experiences and build requirements to shift manual, effort-driven processes to intelligent, automated workflows that accelerate delivery and improve accuracy and consistency.

• Identify, assess, and prioritize high-impact AI and automation use cases across the delivery lifecycle — feature intake, business requirements and use case capture, solution and sizing, prioritization, and testing.

• Document current-state workflows, quantify pain points, and define clear target-state designs and success criteria for each AI solution.

• Translate business needs into structured requirements, use cases, and BRDs that the AI technology team can build against.

• Work closely with the AI technology team on the delivery of AI solutions, serving as the business-side owner from concept through development and deployment.

• Streamline key stages of the delivery lifecycle — from intake and business requirements definition through development and deployment — reducing cycle times and minimizing rework.

• Pilot, test, and iterate onAI solutions with working teams;validateoutputs for accuracy, quality, and fit before scaling.

• Improve full testing accuracy and execution through AI-assisted approaches, reducing manual errors and rework.

• Enable teams to focus on higher-value activities by eliminating low-value, repetitive tasks through automation.

• Maintain deep, hands‑on fluency in business AI solutions such as Microsoft Copilot, Claude, and emerging AI tools; evaluate new capabilities as they become available.

• Share best practices and produce GPB-specific trainings, playbooks, and enablement materials that raise AI fluency across the organization.

• Upskill and enable the broader GPB organization, ensuring teams can effectively leverage emerging AI capabilities and embed AI into day‑to‑day operations.

• Serve as an AI champion and change agent — building confidence, driving adoption, and helping teams navigate new ways of working.

• Leverage AI to improve daily task efficiency and drive better decision‑making through data‑driven insights and predictive intelligence.

• Define and track KPIs that quantify efficiency gains, quality improvements, capacity created, and delivery‑cycle acceleration from AI adoption.

• Contribute to a scalable operating model that supports growing demand without proportional resource increases.

• Apply sound judgment on responsible AI use — data handling, accuracy validation, and appropriate human oversight — in line with company policies and guidelines.

• Bachelor’s degree (or equivalent combination of education and experience) required.

• 3+ years of functional experience, including a minimum of 1 year in a directly related role such as AI/automation enablement, business analysis, solutions consulting, process improvement, or platform operations.

• Demonstrated, hands‑on experience applying business AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) and/or automation platforms (e.g., Power Automate) to real business workflows.

• Track record of gathering requirements, documenting workflows, and partnering with technical teams to deliver solutions from concept through deployment.

• Experience developing and delivering training or enablement programs strongly preferred.

• Preferred:
  Active project or program management certification such as PMP®, CAPM®,…