Senior Specialist, Technology Operations and Service

Senior Specialist, Technology Operations and Service About us

National Grid is hiring a Senior Technology Specialist for our Technology Operations and Service department in our Western Service Area.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Are you a highly organized problem solver who enjoys supporting people, improving processes, and keeping operations running smoothly? As an Operations Support Specialist
, you will play a key role in ensuring our field operations teams have the tools, training, technology, and resources they need to succeed. This is a highly visible position that offers the opportunity to collaborate with leaders, support critical business functions, and make a direct impact on operational performance and employee experience.

In this role, you will coordinate onboarding activities, support training and development initiatives, assist with IT and equipment management, and help optimize the systems and processes that keep our teams operating efficiently. You'll also contribute to system enhancements, testing, compliance tracking, and continuous improvement efforts across multiple business functions.

This position is ideal for someone who thrives in a dynamic environment, enjoys working with a variety of stakeholders, and is passionate about delivering exceptional support while driving operational excellence. Every day brings opportunities to learn, solve challenges, and help shape the success of our workforce and field operations teams.

Training:

• Learning Link Support – Assisting with platform issues, managing tickets, and tracking overdue training.
• Rollcall System Support – Assisting with user access, training management, and issue resolution within the Rollcall platform.
• Ability to develop training guides and materials for business applications to facilitate user understanding and efficiencies.
• Crew Accounting Training – Educate field crews on proper procedures for accurate accounting entries.

• OH Department IT Support – Providing device support for laptops, iPads, iPhones, and other equipment used by team members.
• Mobile Device Deployment – Overseeing the setup and distribution of iPads, iPhones, and other mobile devices.
• Mobile Device Training – Conducting training on effective use of mobile devices and related applications.
• Accounting Discrepancy Resolution – Investigate and ensure quality control for accounting inconsistencies.

• Oversee purchasing, configuration, and tracking of internal equipment to ensure compliance (e.g., AEDs, Burn Kits, Load Busters, rubber goods, grounds, hot sticks).

• AVLS equipment outage report
  - Preparing monthly reports and tracking the vehicles that require Code blue or AVLS tracking (Tickets for vehicles not responding to AVLS, coordinate Code Blue testing locally)
• Fleet Utilization
  - Monthly reports and work with supervisors to make sure vehicles/equipment are being charged appropriately
• Monthly DVIRs

• Strong technical background in IT support and training.
• Extensive understanding of Operational processes with a comprehensive grasp of day-to-day workflows
• Knowledge…