Systems Analyst

Overview

The Western District of New York seeks a mission-driven Systems Analyst to join the Buffalo divisional office of the United States District Court, Office of the Clerk. The ideal candidate excels at analyzing business processes and translating operational needs into effective technical solutions, and brings strong analytical and problem-solving skills, sound technical and programming ability, and excellent interpersonal skills, along with a strong work ethic and resilience.
The incumbent will design, develop, and maintain custom software solutions while providing hands‑on technical support to the court and its end-users. Responsibilities include writing and documenting code to specification, developing custom reports and workflow enhancements using both traditional and AI technologies, and analyzing court business processes to identify opportunities for automation and improvement. In addition, the incumbent will support, document, and assist in training users on off‑the‑shelf software applications, major national systems, and applications developed or customized for local use, as well as supporting local computer systems including networks, personal computers, and portable electronic devices.
This position requires the incumbent to work on‑site at the Robert H. Jackson United States Courthouse in Buffalo, New York, but will serve as part of the district‑wide IT team supporting all divisional offices of the court (Buffalo and Rochester). Work will be performed in an office setting. Travel to the Rochester divisional office and other locations may be required. Occasional emergency weekend and after‑hours coverage may also be required.

• Perform professional work supporting the functionality and administration of the court's Case Management/Electronic Case Files System (CM/ECF-Next Gen) and other national and locally developed applications.
• Analyze workflows and deliver programmatic enhancements leveraging traditional and AI technologies.
• Write and document code to specification, develop custom reports and flowcharts, and perform routine testing.
• Prepare written documentation for users and IT staff that is clear and effective.
• Provide support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units
• Assist in hardware/software installs, updates, and decommissioning.
• Perform content updates as requested to various internal and external websites.
• Address support calls from the information technology (IT) help desk.
• Carry a court‑issued cell phone and be available to respond to customer issues.
• Assist in training end users and IT personnel on local and national applications.
• Perform other related duties, as assigned.

A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.

• An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study.
• Knowledge of and skill in using current information technology applications including AI.
• Knowledge and experience in at least one programming language.
• Knowledge of Drupal and SharePoint Administration.
• Knowledge of court operations and its national applications such as CM/ECF, CEO, and JMS.
• Knowledge of operating systems Linux, Microsoft Windows Server, and iOS.
• Knowledge of relational databases and SQL.
• Skill in training and/or instructing court personnel in relevant hardware and software programs.
• Ability to communicate technical information effectively (orally and in writing) to IT Staff…