A​/V Specialist

Overview

Executes technology support functions with system-level complexity, including camera, video and videoconferencing across the Bank and large events, like the annual meeting of shareholders. Provides on-site and on-call support during business hours and 24/7 coverage, especially before high-profile events.

Facilitate camera technologies across event and studio spaces as subject matter expert. This will include but are not limited to design, build, operation, and execution of events within studio spaces. Execute shoots on remote sites and across footprint as needed. This will include occasional travel. Collaborate across all live event technologies with audio and streaming technologies that partner with camera technologies.

Troubleshoot common high frequency incidents through the ticketing/event system, prioritizing tasks based on urgency of the incident/event requiring a deep understanding of business systems to resolve using established standard operating procedures (SOPs) and writing new SOPs while collaborating with subject matter experts (SMEs). Document incidents, including reproduction of the incident, testing of the issue, resolution, and root cause analysis and resolution of the incident, ensuring that incident request is documented if not submitted in ticketing system.

Plan and prepare project plan technical components for events and project initiatives involving one or more technical teams or systems ensuring technical support requirements are met and equipment operates effectively. Execute planned technology upgrades or changes with agility and active deviation from plan, such as rebuilding of a back-office event, studio, video systems and testing executive conference rooms to ensure full functionality.

Collaborate, as integrators, with multiple engineering teams and subject matter experts within domain to resolve issues, provide feedback, and mitigate risk in advance of, during, and after scheduled events and minimize disruption during planned upgrades or changes. Translate technical issues effectively in non-technical terms to executive leaders and other end users to increase technology literacy. Listen effectively to ingest end user requirements, perspectives, and effectively deescalate situations with urgency to reach the desired resolution rapidly.

Monitor industry trends and act as an integrator by driving for change within domain technology products and services through feedback to leadership on technical systems and specifications. Train and guide less experienced peers on technical skills in role. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

myTech Events – Responsible for the facilitation and technical execution of managed audio calls, studio operations, in-person & hybrid events in strategic locations and of virtual events throughout the footprint. Partners/ Vendors:
This role coordinates vendor activities with consistency and technical teams. The incumbent participates in the planning of vendor projects, monitors and holds vendors accountable to the desired outcome while the vendor is onsite, and follows up to ensure completion and satisfaction.

The incumbent determines and develops the approach to solutions by owning a proactive, self-identified…