ServiceNow CMDB​/CSDM Developer

Lighthouse Technology Services is partnering with our client to fill their Service Now CMDB/CSDM Developer position! This is a 6+ month contract and will be hybrid in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

• Lead Service Now engineering initiatives with a focus on CMDB, CSDM (Common Service Data Model), and Application Portfolio Management (APM) to maintain a comprehensive configuration management strategy
• Design and implement complex CMDB/CSDM relationships including Technical Services, Business Services, and lifecycle management, ensuring proper hierarchical mappings align with the latest CSDM framework standards
• Develop and maintain robust integrations using Integration Hub and REST APIs to establish a single source of truth by connecting external data sources to Service Now's platform architecture
• Build sophisticated business rules, client scripts, and Flow Designer actions using JavaScript and Service Now's proprietary APIs to automate data population across the CSDM lifecycle
• Oversee complete systems analysis, design, and development for basic to complex projects, serving as an individual contributor and principal application designer for major modifications
• Direct and mentor less experienced resources, coordinating development tasks across small to large-scope projects while monitoring staff performance and project effectiveness
• Prepare and manage technical components of project plans, including detailed test data, test plans, and comprehensive technical and functional specifications with clear documentation
• Collaborate with Development, Operations, and Technology teams throughout the entire systems development lifecycle from technical analysis through user acceptance testing
• Enforce CMDB governance and data integrity standards, evaluating complex interrelationships among Configuration Items (CIs), interfacing applications, and platforms
• Recommend and implement new technologies, policies, and processes to improve organizational efficiency and address system deficiencies

• 5+ years of systems analysis and application development experience with deep Service Now engineering expertise in CMDB, CSDM, and APM
• Strong proficiency in JavaScript and Service Now's proprietary APIs with proven ability to develop business rules, client scripts, and Flow Designer actions
• Demonstrated expertise in CMDB/CSDM relationships, including Technical and Business Services, life cycles, and complex hierarchical mappings within the CSDM framework
• Solid experience integrating external data sources via Integration Hub or REST APIs to maintain data integrity and create single sources of truth
• Deep understanding of Service Now's platform architecture, specifically the relationships between Configuration Items (CIs), Technical Services, and Business Services
• Proven ability to manage multiple complex projects simultaneously with excellent problem-solving, organizational, and time management skills
• Strong verbal and written communication skills with experience presenting technical solutions to various audiences and coordinating between Applications and business units
• Track record of driving project milestones, delivery dates, and recommending/implementing effective systems solutions

Pay Range: $65-$70/hr