Salesforce Administrator I​/II

Job Description

The Salesforce Administrator will be responsible for managing the day-to-day operations, configuring Salesforce to fit the company’s needs, creating, and managing fields, views, reports, dashboards, campaigns, and other Salesforce objects and functions specific to the betterment and optimization of the enterprise’s provider lifecycle management (PLM) experience. This role has a solid understanding of business operations as well as strategy and the analytical capabilities to translate business needs into system solutions.

Salesforce Administrator is responsible for managing and developing the  platform to meet the provider network engagement’s business needs. This role is to ensure the stability and scalability of the system, design and implement new features, and offer support and training to users.

The Salesforce Administrator will be responsible for managing the day-to-day operations, configuring Salesforce to fit the company’s needs, creating, and managing fields, views, reports, dashboards, campaigns, and other Salesforce objects and functions specific to the betterment and optimization of the enterprise’s provider lifecycle management (PLM) experience. This role has a solid understanding of business operations as well as strategy and the analytical capabilities to translate business needs into system solutions.

Salesforce Administrator is responsible for managing and developing the  platform to meet the provider network engagement’s business needs. This role is to ensure the stability and scalability of the system, design and implement new features, and offer support and training to users.

Level I

• Collaborates with provider network leaders as well as their teams, Salesforce & Product Owner, to understand business strategy / priority, and determines and executes the solutions.
• Manage and maintain the company’s Salesforce CRM, including user setup, profiles, roles, and teams, customization of objects, fields, record types, page layouts, and validations. Responsible for system configuration fields, tables, modules and data bases required to support accurate processing.
• Creates and maintains reports, dashboards, list views, and automation solutions. Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Works within the Agile project methodology and framework.
• Creates and maintains documentation. Document system configuration and administrative processes.
• Creates and executes unit test cases for testing and workplan management. Creates individual work plans for projects and workplan management.
• Researches, analyzes, and configures to resolve system issues within the scope of Salesforce and the aligned systems.
• Communicates with team members and business partners to ensure timely and appropriate resolution to reported configuration issues and enhancements.
• Accountable for complete development cycle for development activities from requirements analysis through implementation, ensuring all system changes are defect‑free prior to implementation.
• Manage daily functions of the  platform. Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Create and manage custom fields, objects, records, layouts, list views, workflows, and approval processes.
• Provide support to users and train new end users on the Salesforce system. Create and maintain user roles, profiles, and hierarchies.
• Interact regularly with business units to understand business needs and translate them into functional and technical requirements.
• Evaluate, install, and manage Salesforce updates and add‑ons. Assist in the evaluation of new business systems software and processes.
• Work with management to identify new and…