Engineering Senior Manager, Customer Identity and Access Management; CIAM

Extensive experience in a senior technology leader responsible for the strategic direction, engineering delivery, operational excellence, and continuous modernization of the enterprise Customer Identity and Access Management platform. Led teams responsible for delivering secure, scalable, resilient, and highly available authentication and authorization services that support customer-facing digital channels. Possess deep expertise in customer identity technologies, modern authentication protocols, cloud-native platforms, cybersecurity principles, and identity fraud prevention.

A proven track record of leading engineering teams, managing mission-critical platforms with 24x7 availability requirements, and implementing modern authentication capabilities that improve both customer experience and security posture. Extensive experience running development & engineer initiatives using Agile practices. Experience with modern developer tools and languages.

Manages the activities and strategic direction of the Department including indirectly managing several diverse types of Technology teams. Responsible for the budget of multiple cost centers spanning concurrent development streams. Provides long and short-term strategic direction for the entire Department, multiple applications and/or cost centers. Serves as primary contact to Divisional peers, Technology leadership team, Management Group and business partners. Oversees development and career planning for all team members.

Lead and develop high-performing engineering teams responsible for CIAM platform engineering, operations, and support. Establish engineering standards, operational excellence practices, and continuous improvement programs. Provide coaching, mentoring, workforce planning, talent development, and succession planning. Partner with Product Management, Information Security, Infrastructure, Fraud, Compliance, and Business stakeholders to prioritize and deliver strategic initiatives. Own the strategy, roadmap, delivery, support, and lifecycle management of the enterprise CIAM platform.

Ensure the platform meets or exceeds availability, resiliency, performance, scalability, and security requirements. Maintain operational accountability for mission-critical customer authentication services with 24x7 support expectations. Establish and monitor platform SLAs, SLOs, operational metrics, and reliability targets.

Lead the implementation, operation, and enhancement of core CIAM capabilities including:

• Customer Authentication
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Step-Up Authentication
• Adaptive/Risk-Based Authentication
• Customer Registration and Enrollment
• Password Reset and Recovery Processes
• Identity Verification and Identity Proofing
• User Profile and Account Management
• Customer Authorization Services
• Session Management
• Device Trust and Recognition
• Consent and Preference Management
• Federation and Identity Brokering

Provide technical leadership and governance for the implementation and operational management of industry-standard protocols, including:

• OpenID Connect (OIDC)
• OAuth 2.0
• OAuth Security Best Practices
• Financial-grade API (FAPI)
• SAML 2.0
• JWT, JWS, and JWE Standards
• API Security and Authorization Frameworks
• Identity Federation Architectures

Monitor technology direction of the industry and vendor applications specific to areas and businesses supported. Manage supporting research and initiation of change to the status quo, when necessary to ensure implementation of appropriate technologies. Manage vendor/product analyses and recommendations to ensure delivery of the most appropriate end product based on available resources, inclusive of budget. Develop and manage cost center budgets.

Provide senior level leadership to multiple application development, support testing efforts, technology infrastructure/project management and/or other technology domains. Manage Technology department(s) and responsible for all financial, compliance, human resources and risk operations with the departments. Develop and maintain contacts within the organization to obtain the requisite support related to systems development activities managed. Maintain relationships with vendors and professional organizations to remain current on industry trends and best practices for supported systems and businesses.

Direct systems development activities of assigned teams, including assignment of staff to various projects and ensure their timely completion within budget.…