Commercial Insurance CSR

Overview

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Lawley’s Commercial Insurance team is seeking an insurance professional with a P&C background who is looking for a path to account management. This position is also known as our Commercial Insurance Assistant Account Manager. We are seeking individuals who wish to be mentored by a strong service team, learn the Lawley model, and experience a supportive culture with an exemplary benefits package.

• Produce summaries, ordering and issuing binders, certificates, policies, policy changes, premium/loss summaries, proposals, complete coverage reviews and other insurance documents within designated timelines.
• Obtain non-marketed renewal quotes from existing carriers, complete renewal processes and handle non-renewals and cancellations for cause, validate audits.
• Identify cross-sell and up-sell opportunities as appropriate.
• Expand and grow in your role by supporting miscellaneous duties as requested.

• At least one year of experience in a similar position; commercial experience preferred.
• Property & Casualty License or willingness to pursue within 90 days.
• Knowledge of insurance products, documents and usages.
• Word and Excel skills are a must;
  Applied/EPIC and carrier website experience is preferred.
• Ability to work well independently and as part of a team.
• Strong attention to detail and organizational skills.
• Open to continuing education; college degree preferred.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel valued.
• Ability to work quickly and efficiently with methodical, yet swift decision-making, especially for prioritization.
• Precise communication skills, even under time constraints.

We are not a call center environment. We achieve success by building genuine relationships with our teams and clients. We are a family-owned insurance broker (70+ years) and are deeply committed to the communities we serve. We work hard and play hard.

• Competitive salary and referral bonuses.
• Expansive benefits (Medical, Dental, Vision—and many more).
• 3 weeks of PTO (prorated based on start date) and a generous holiday schedule – available on day one.
• Company 401K contribution starting Day 1 (for participants 21+).
• Educational support, career development, and growth opportunities.
• Job security and a flexible, hybrid schedule (business hours 8am-4:30pm).
• Comfortable, family-oriented culture with an emphasis on work-life balance.
• Unlimited Volunteer Time Off opportunities to serve our communities.
• Fulfilling opportunities aligned with your career path and our business needs.

The compensation range for this position takes many factors into consideration including but not limited to years of experience/training, skill set, and licenses/designations. It is not typical to be hired near the top of the range due to varying circumstances and location. A reasonable estimate of the current range is $43,642.50 to $72,737.50.