Claims Representative

WORK OBJECTIVE

This is responsible administrative and technical work in the investigation, negotiation and settlement of public liability, property damage, and bodily injury claims. An employee in this class is responsible for performing these functions within operational procedures that have been developed and has the ability to interpret and apply laws and regulations to case scenarios and maintain working relationships with attorneys, physicians, insurance companies, governmental agencies and the public.

Assignments are generally broad in scope with frequent opportunity for exercising independent judgment in making claims management decisions subject to final review and approval by the Senior Claims Representative or the Manager.

• Assists in organizing and reviewing the investigation, negotiation and settlement of a variety of claims; reviews accident reports, losses and litigation claims; and provides intra‑departmental personnel with technical advice and assistance.
• Investigates liability claims, no‑fault claims, and other claims involving personal injury or property loss/damage; investigates the scene of the accident, takes detailed statements from involved parties, photographs evidence to document investigation files, peruses video evidence, performs other research as necessary.
• Inspects damage to structure, motor vehicles, and heavy equipment; reviews repair estimates; reviews medical records and determines value of claim and coverage applicable; prepares a cost‑benefit analysis for settling claims.
• Represents NFTA in claim settlements; negotiates settlement claims up to an authorized limit or makes recommendations for settlement; attends trials and mediations as necessary.
• Assists in processing all claims from initial report to final disposition and responds to all inquiries in a timely fashion.
• Prepares oral and written reports.
• Negotiates with individuals, insurance companies and attorneys to affect an equitable settlement, and collects subrogation monies.
• Confers with appropriate doctors, lawyers and insurance carriers.
• Serves as a contact for contracted adjusters, investigators and outside legal counsel.

• Knowledge of state insurance rules and regulations.
• Knowledge of medical and legal terminology.
• Knowledge of reference materials in the field of casualty and loss.
• Knowledge of laws relating to no‑fault negligence.
• Knowledge of claims investigation methods and techniques.
• Skilled in research techniques.
• Ability to communicate effectively, orally and in writing, with employees, upset and/or irate individuals, defense and claimant counsel, doctors, judges and insurance carriers.
• Ability to establish and maintain effective working relationships with employees, the public, attorneys and professional and private organizations.
• Ability to determine value of a claim and negotiate equitable settlements.
• Ability to prepare written reports.
• Ability to process claims and respond to inquiries in a timely manner.
• Ability to read and understand estimates, medical reports and records.

A Bachelor’s degree and two (2) years professional experience in claims, or an equivalent combination of related education, training and experience. A valid New York State driver’s license and ability to obtain a Notary license.

Work is performed in both usual office conditions and in the field with exposure to extreme weather conditions. May also be exposed to distraught individuals who disagree with the Authority’s position, and will visit all types of urban areas.

A Bachelor’s degree and two (2) years professional experience in claims, or an equivalent combination of related education, training and experience. A valid New York State driver’s license and ability to obtain a Notary license.

TO APPLY:

Send NFTA employment application, resume and cover letter specifying the job number 032‑26‑N to: NFTA Human Resources, 181 Ellicott Street, Buffalo, NY 14203 or email to:

The Niagara Frontier Transportation Authority is an Equal Opportunity Employer. All people with disabilities are encouraged to apply.