Workers' Claims Advocate

Due to an internal promotion, Lawley is in search of a Worker’s Compensation Claims Advocate in Buffalo, NY! This position will act as a liaison between the agency, carriers and clients maintaining effective working relationships. Along with being the first point of contact for new claims, extending full courtesy and assistance to clients on new claims and throughout the claims process with minimal supervision.

The ideal candidate has at least three (3) years’ of experience as a NYS workers’ compensation lost time adjuster and a P&C license (adjuster’s license preferred). Lawley is a family-owned organization with strong core values and an emphasis on work/life balance. We encourage continuing education for all associates and support our team members in growing as insurance professionals. This position would include a full package, including benefits, paid parking, hybrid/remote flexibility and a generous holiday and PTO schedule!

If you have workers’ compensation adjuster experience, and the desire to join one of the best places to work in Buffalo, please consider applying today.

• Act as a liaison between the agency, carriers and clients maintaining effective working relationships.
• First point of contact for new claims, extending full courtesy and assistance to clients on new claims and throughout the claims process with minimal supervision.
• Address inquiries from clients promptly and efficiently.
• Conduct claim reviews and follow up on open claim diaries to ensure proper claims handling and reserving.
• Perform experience mod analysis after receiving proper training.
• Participate in team presentations to current and potential clients.
• Position will assist in training and mentoring other associates.

• Serves as a backup for claims reporting.
• Expand and grow in your role when supporting miscellaneous duties as requested.

• Minimum of five (5) years’ experience as a NYS workers’ compensation lost time adjuster. Experience handling CT, PA, FL, and NJ workers’ compensation lost time claims is a plus.
• Adjuster license preferred (NY and other states).
• Property/Casualty license and/or claims-related designation preferred
• Bachelor’s degree preferred.
• Relevant knowledge of commercial Insurance claims adjustment and evaluation process.
• Microsoft Office Suite (Word, Excel, Outlook) proficiency.
• Exceptional client service and follow-up skills and the demonstrated ability to build internal and external relationships.
• Incredible attention to detail and organizational skills.
• Ability to work well independently and on a team.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.
• Methodical, yet swift decision-making skills.
• Precise verbal and written communication skills, even under time constraints.

• Minimal claimant contact in this role.
• We are not a call center environment.
• We achieve success by building genuine relationships together, with our teams and clients.
• We are a family owned insurance broker (70+ years!).
• We are deeply committed to the communities we serve and love to get involved.
• We work hard and play hard!!!

• Competitive salary and referral bonuses!.
• Outstanding Benefits (Medical, Dental, Vision).
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity supplemental life insurance, legal and identity protection and pet wellness.

• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old).
• Educational support,…