Client Services Team Lead

The Client Services Team Leader manages the day-to-day operations of our Client Services department and serves as the first point of contact at our front desk for walk-in clients and visitors. This role ensures a smooth handoff from client intake through delivery by partnering closely with sales, production, and clients. The Team Leader also develops team members, strengthens processes, and helps us deliver a consistently outstanding client experience.

• Hire and onboard entry-level Client Services team members
• Train new team members on policies, procedures, and service standards
• Organize schedules and assign work to meet department needs
• Conduct timely, constructive performance evaluations and 1:1 meetings
• Handle discipline and terminations in alignment with company policy

• Serve as the front-desk point of contact for walk-in clients, visitors, and incoming inquiries
• Provide walk-in clients with product and service information
• Coordinate project pickups and deliveries with sales and Client Services team members
• Assist with pickups and deliveries using a company vehicle
• Gather and confirm client instructions at the time of project intake
• Ensure all required materials are on hand and purchase specialty items as needed
• Price and invoice assigned projects
• Provide quotes for walk-ins, new clients, and small accounts
• Oversee shipping and handling of all client projects
• Troubleshoot and resolve project issues directly with clients
• Perform final quality checks before projects leave the department
• Recommend updates or improvements to service procedures
• Communicate supply needs to the department leader
• Maintain a clean company vehicle and report maintenance needs
• Coordinate office meetups as needed
• Complete additional duties assigned by management

• Strong time management, communication, and attention to detail
• Critical thinking and problem-solving skills
• Ability to operate common office and production equipment (computers, scanners, copiers, printers)
• Basic math and computer proficiency
• Experience with Microsoft Office;
  Net Suite preferred

• High school diploma required; associate degree in business or related field preferred
• 1–2 years of experience in customer service, sales support, or administrative roles
• Previous experience in a team leader or supervisory role strongly preferred