More jobs:
Support Manager
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Operations Manager
Job Description & How to Apply Below
Key Responsibilities Lead, coach, and mentor a team of Merchant Support Specialists to deliver exceptional service Utilize AI tools and data to assess and improve team performance and set clear growth standards Guide Specialists in resolving complex merchant issues and prioritize actions that impact merchant success
Required Qualifications Proven experience managing and coaching frontline customer support or high-volume operations Ability to leverage AI tools and established playbooks for performance improvement Demonstrated excellence in using metrics for coaching and performance visibility Analytical mindset with proficiency in support analytics tools Fluent in support operations and best practices for compliance and operational rigor
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