GenAI Program Manager

Overview

Leads the implementation, maturation, and long-term sustainability of the Bank’s Generative AI program. Responsible for translating emerging AI capabilities and conceptual ideas into practical, scalable business solutions that deliver measurable value. Drives the establishment of governance, operating models, risk management frameworks, adoption strategies, and execution disciplines necessary to embed Generative AI capabilities across the organization. Ensures alignment with the Bank’s strategic objectives, regulatory requirements, and risk appetite while navigating a rapidly evolving technology landscape.

Manages changes to program scope, priorities, timelines, and investment plans using appropriate governance and change management practices. Maintains flexibility and agility to adapt program direction as AI technologies, regulations, business needs, and market conditions evolve.

• Lead the implementation and ongoing evolution of the Bank's Generative AI strategy, transforming emerging concepts, opportunities, and executive priorities into actionable programs, capabilities, and business outcomes.
• Establish and maintain a sustainable enterprise Generative AI operating model, including governance, intake and prioritization processes, funding mechanisms, value realization frameworks, and adoption strategies.
• Partner with business, technology, risk, legal, compliance, information security, and data management teams to operationalize Generative AI capabilities in a safe, scalable, and compliant manner.
• Develop and manage the roadmap for Generative AI initiatives, balancing innovation, regulatory expectations, risk management requirements, and business value.
• Drive cross-functional execution of Generative AI use cases from ideation through implementation, ensuring measurable outcomes, adoption, and operational sustainability.
• Establish frameworks, standards, and repeatable processes that enable the organization to scale AI capabilities while maintaining appropriate governance and controls.
• Monitor industry trends, emerging technologies, regulatory developments, and competitive advancements to continuously evolve the Bank's AI strategy and implementation approach.
• Lead organizational change management efforts, promoting awareness, adoption, education, and responsible use of Generative AI capabilities across the enterprise.
• Identify opportunities to improve operational efficiency, employee productivity, customer experience, and business growth through application of Generative AI and automation technologies.
• Build executive-facing reporting, success metrics, and performance indicators that measure adoption, value delivery, risk management effectiveness, and overall program maturity.
• Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale.
• Determine and coordinate sharing of resources among constituent projects for overall program benefit.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Responsible for establishing, scaling, and sustaining the Bank's enterprise Generative AI program while managing a portfolio of strategic initiatives. Ensures that Generative AI capabilities are implemented in a manner that aligns with business priorities, regulatory expectations, risk management standards, and long‑term strategic objectives. Serves as a key…