Meritain Director, Pharmacy Client Management

Director, Pharmacy Client Management

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Leadership & Team Development
  • Provide strategic direction and operational oversight to the account executive team.
  • Coach, mentor, and develop team members to achieve high performance and professional growth.
  • Assign and manage account executive portfolios to align with strategic goals and support client retention.
  • Model leadership expectations and foster a collaborative, high-trust team culture.
• Client Relationship Management
  • Build and maintain consultative partnerships with senior client stakeholders.
  • Serve as the primary escalation point for client issues, ensuring timely and effective resolution.
  • Facilitate strategic discussions with clients to review service performance, identify growth opportunities, and execute retention strategies.
  • Gather and act on routine feedback from client contacts to continuously improve service delivery.
• Operational Excellence
  • Develop and implement standard operating procedures and reporting requirements for consistent, high-quality client service.
  • Establish processes and tracking methodologies to monitor contract performance and prevent recurring issues.
  • Collaborate with cross-functional partners to drive process improvements and ensure strategic alignment across the enterprise.
• Business Development & Contract Management
  • Lead contract negotiations and pricing for new business and renewals.
  • Participate in request for proposal (RFP) processes and provide account leadership during project implementations.
  • Support the development and execution of consultant engagement strategies to expand market presence.
• Financial & Resource Management
  • Manage budgets, revenue goals, staffing, and resource allocation to meet organizational objectives.
  • Oversee employee relations, including conflict resolution and performance management.
  • Attend face-to-face meetings with customers as needed to support team and client engagement.
• Other Duties
  • Perform additional responsibilities as assigned to support organizational success.

• Education & Experience
  • Bachelor's degree or equivalent work experience.
  • Minimum 6 years of client services experience in healthcare or pharmacy benefit management, preferably with self-funded health plans.
  • Minimum 4 years of leadership or people management experience.
• Additional Qualifications
  • Deep understanding of the pharmacy benefit management (PBM) industry, with expertise in areas such as pharmacy trends and plan benefits.
  • Exceptional interpersonal skills, with the ability to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders at all levels.
  • Strong organizational and prioritization skills; able to manage multiple complex projects under pressure and tight deadlines.
  • Proven ability to create a compelling vision, inspire action, and deliver team results.
  • Demonstrated success in strategic planning, client retention, and product adoption.
  • Analytical skills to develop solutions for complex client challenges.
  • Experience working effectively in a matrixed team environment and leading cross-departmental initiatives.
  • Track record of identifying improvement opportunities and leading process change.
• Preferred Qualifications
  • Experience in PBM client management or sales leadership.

• Ability to travel up to 30% of the time.
• Flexibility to work outside standard business hours as needed.

40

Full time

The typical pay range for this role is: $68,000.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and…