Manager, Logistics (North America)

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth.

The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

The Manager, Logistics will support regional implementation of global initiatives by resourcing and networking with other departments to support positive outcomes in both the financial and operational arenas. You will ensure effective, efficient, and compliant shipping execution is followed on all shipments (inbound/outbound) for the region along with the coordination of other departments like customer service, sales, distribution, and trade compliance.

In addition, this individual will manage and oversee the vendor network for all modes of transportation to align, leverage, and deploy logistics strategies improving the overall serviceability, scale, and pricing for New Era Cap.

• Manage the relationships and act as the primary point for communication between all of New Era’s logistic partners for NA (LTL, FTL, Intermodal, Air and Ocean, and the company New Era Cap)
• Anticipate, analyze, and troubleshoot problems with inbound/outbound deliveries and devises cost-effective and legal solutions; and acts to implement same
• Ensure optimum delivery reliability to the customer by developing efficient and effective flow processes and identifying process improvement and cost reduction strategies that are in line with business objectives
• Participate in strategic planning by identifying short- and long-term strategies for transportation and cost savings
• Assist in the lane level sourcing strategy with all providers and the negotiation of truckload rates with common carriers to mitigate inflation and implement cost saving projects
• Ensure vendor execution against transportation requirements, meeting requirements of customers
• Create and manage KPIs for logistic providers with a keen focus on budget adherence and areas of improvement
• Manage freight billing process and assure that freight invoices match contracted rates and are paid accurately and timely
• Ensure that all shipping complaints and feedback are handled quickly and to the satisfaction of the customer. Analyze complaints on regular basis for trends and reoccurrence. Discuss findings and recommendations with leadership to implement change
• Ensure SAP routing are set up/maintained within the distribution network and SAP
• Manage the logistics team (Logistics Coordinators) to execute logistics strategy and provide training, and development within the group
• Counsel, consult, communicate, instruct, and monitor direct-reporting employees in acceptable practices and department and Company policies and procedures
• Support Hot Market activities, related to major sporting events, that require quick turn around and urgent resolutions as needed
• Keeps all sensitive matters confidential
• Other duties as assigned

• Proficient in Microsoft Office, especially Excel required
• Experience with the use of TMS and WMS systems
• Excellent ability to communicate, follow-up, and engage with outside…