Manager, Transportation Services

WORK OBJECTIVE:

This is responsible supervisory and administrative work managing the day-to-day operations of bus and rail transportation. An employee in this class organizes, directs, plans, and coordinates supervisory, operational control and administrative employees involved in providing transportation services to the general public. Responsibilities also involve ensuring compliance with government regulatory and departmental rules and policies, maintaining schedule of buses, monitoring radio traffic, and responding to emergencies.

Work is performed with considerable independence under the general supervision of the General Manager of Bus, Paratransit and Mobility Services and work is reviewed through observation of results obtained, conferences and periodic reports or evaluations. Work hours as required.

• Communicates and enforces rules, regulations and policies; ensures compliance with federal, state and local statutes and ordinances related to transit operations.
• Responds to and conducts thorough accident investigations; prepares detailed accident reports; and ensures compliance with New York State Department of Motor Vehicles, New York State Department of Transportation, and U.S. Department of Transportation safety regulations.
• Supervises the work of subordinate staff, including coordinating, assigning, monitoring, and evaluating work, hiring, and training, counseling and disciplining staff.
• Exercises sound judgment and decision-making within established guidelines, policies, rules and regulations.
• Oversees scheduling and assignment of vehicles and personnel for regular, open, and special runs, and unforeseen circumstances; ensures availability of sufficient back-up operators.
• Provides field supervision and support; prepares reports of mechanical problems, breakdowns, and other matters affecting equipment or personnel; monitors bus lines to ensure schedule maintenance.
• Monitors supervisor/controller check-in, vacation schedules, sick leave, and other absences; processes payroll, work records, requisitions, work orders, fuel and other related administrative reports as required.
• Gathers and provides information for developing transit operations policies and guidelines.
• Liaison between Company and construction projects, road closures, detours, special events and parades.
• Liaison with outside vendors.
• Maintain a basic understanding of operational systems including but not limited to paratransit scheduling and dispatch software and CAD/AVL systems.
• Coordinate with Customer Service, Service Planning and Public Affairs to communicate service disruptions in a timely manner.
• Responsible for monitoring key performance metrics, conducting service analysis and recommending corrective actions.
• Perform additional duties and tasks as assigned.
• Communicates and coordinates operational activities with labor union representation for implementation of practices, implementation of discipline and contract negotiations.

Knowledge of transit system operations including scheduling and assignment of personnel and equipment, field supervision, inspection and maintenance transit vehicles and preparation of routes and schedules. Knowledge of principles of supervision and safety practices related to transit operations, including accident investigations, passenger relations, and operator and equipment safety. Knowledge of basic mathematics, including addition, subtraction, multiplication, and division. Knowledge of computer word processing and spreadsheet skills.

Ability to supervise the work of subordinate staff, including coordinating, assigning, monitoring, and evaluating work, hiring and training, counseling and disciplining staff. Ability to read, interpret,…