General Manager of Property Management

Description

At Good Carbon Co., we're redefining what it means to build and manage housing. We focus on creating sustainable, energy-efficient, and affordable multifamily communities throughout Western New York. From concept to completion, we're a team of innovators, builders, and changemakers—committed to doing work that's not only smart, but good.

Good Carbon is seeking an experienced General Manager to lead Community, our property management and community operations division. This role has full responsibility for the division’s strategic direction, financial performance, operational execution, and organizational strength. Serving as the primary connection among property ownership, Good Carbon’s leadership, and Community’s operational teams, the General Manager will ensure the portfolio delivers consistent financial results, strong property performance, and an exceptional experience for owners and residents.

This is an opportunity for an accomplished property management leader to shape strategy, strengthen operations, develop leaders, and build a scalable organization positioned for continued growth.

• Own the division’s full P&L, including revenue growth, expense management, profitability, and net operating income.
• Lead annual budgeting, monthly forecasting, financial analysis, and long-term capital planning.
• Monitor portfolio performance and identify financial risks, trends, and opportunities.
• Partner with Accounting and Finance to ensure accurate reporting, effective controls, and timely delivery of owner reporting.
• Maintain competitive management-fee structures through regular market and pricing analysis.
• Deliver reliable financial forecasts and clear recommendations to ownership and company leadership.

• Establish and execute the division’s annual and quarterly strategic priorities.
• Translate company vision into clear operating plans, measurable goals, and accountable execution.
• Identify opportunities for portfolio growth, market expansion, and operational improvement.
• Lead the expansion of property management operations into new markets when appropriate.
• Strengthen the Community platform and brand through consistent performance and customer experience.
• Use market trends, financial data, and operational insights to guide business decisions.

• Maintain visibility into performance across the portfolio, including occupancy, revenue, expenses, maintenance, leasing, and resident experience.
• Establish clear operating standards and ensure consistent execution across properties and teams.
• Lead through scorecards, KPIs, forecasting, and structured performance reviews.
• Partner across Property Management, Leasing, Maintenance, Construction, Curation, Finance, and other Good Carbon functions.
• Build the systems, processes, and leadership capability needed for the division to perform without dependence on the GM’s daily involvement.
• Ensure properties maintain strong standards for curb appeal, maintenance quality, safety, and overall operations.

• Build, lead, and develop a high-performing leadership team accountable for measurable results.
• Coach leaders to independently manage their functions, solve problems, and develop their teams.
• Strengthen organizational structure, succession planning, and leadership bench strength.
• Partner with People Operations and Talent Acquisition on workforce planning, hiring, performance management, compensation, and employee development.
• Foster a culture grounded in Good Carbon’s values of being Humble, Hungry, and Smart.
• Ensure the right people are in the right roles and receive the clarity, coaching, training, and accountability needed to…