Director of Guest Experience — Lead Ops & Service
Listed on 2026-10-06
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Management
Event Management & Planning, Hotel Management
The Buffalo Zoo seeks a Director of Guest Experience to lead all guest-facing functions on site, ensuring a safe, efficient, and high‑quality visit from arrival to departure. You will oversee Admissions, Amenities, Rides, Guest Relations, Parking, and support services, aligning with the Zoo’s strategy and leadership team.
With 5+ years in high-volume guest services and strong P&L, POS, and cross‑functional leadership, you will drive service excellence and revenue performance in Buffalo, NY.
This role, Director of Guest Experience — Lead Ops & Service at International Association of Amusement Parks and Attractions, could be your next career step.
This is an excellent opportunity to take on the Director of Guest Experience — Lead Ops & Service role at International Association of Amusement Parks and Attractions.
As a Director of Guest Experience — Lead Ops & Service, you will play an important part at International Association of Amusement Parks and Attractions in Buffalo, NY, United States.
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