Shift Supervisor- Wehrle Dr​/Williamsville

FT
- Shift Supervisor
- Wehrle Dr/Williamsville

Join to apply for the FT
- Shift Supervisor
- Wehrle Dr/Williamsville role at Clark Holdings, Inc. / Tim Hortons

We are searching for friendly and energetic full-time Shift Supervisors at our location 1060 Wherle Dr in Williamsville, NY for mornings (5am-2pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant.

To be successful as a Shift Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Shift Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.

Reporting to the Restaurant Manager(s) is responsible for managing restaurant shift operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing hourly employees, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met.

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 3 months previous food service management experience
• Serv Safe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)

• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day
• Be flexible on the floor to troubleshoot and address any issues as needed
• Pre-screen and interview employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback to management about any issues with operations
• Ensure proper merchandising of products
• Promote the principles of REV standards
• Evaluate and focus on areas requiring greater performance from employees
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Monitor food flow and equipment maintenance to serve safe food to customers

Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items oversee and train hourly employees. There are frequent interruptions, tasks, and position changes.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.