First-Line Supervisors of Retail Sales Workers

Position Description

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

• Enforce safety, health, and security rules.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Keep records of purchases, sales, and requisitions.
• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Instruct staff on how to handle difficult and complicated sales.

When polled, Retail Sales Supervisors say the following skills are most frequently used in their jobs:

• Active Listening
  :
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking
  :
  Talking to others to convey information effectively.
• Service Orientation
  :
  Actively looking for ways to help people.
• Critical Thinking
  :
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring
  :
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness
  :
  Being aware of others’ reactions and understanding why they react as they do.

• Retail Store Manager
• Parts Manager
• Jewelry Department Supervisor

There were about 1,532,400 jobs for Retail Sales Supervisor in 2016 (in the United States). New jobs are being produced at a rate of 3.8% which is below the national average. The Bureau of Labor Statistics predicts 57,700 new jobs for Retail Sales Supervisor by 2026. There will be an estimated 168,500 positions for Retail Sales Supervisor per year.

The states with the most job growth for Retail Sales Supervisor are Nevada, Utah, and Colorado
. Watch out if you plan on working in Maine, Vermont, or Alaska
. These states have the worst job growth for this type of profession.

Retail Sales Supervisors make between $25,720 and $69,290 a year.

Retail Sales Supervisors who work in Rhode Island, Connecticut, or New Jersey
, make the highest salaries.

Below is a list of the types of tools and technologies that Retail Sales Supervisors may use on a daily basis:

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Power Point
• Microsoft Outlook
• Microsoft Access
• SAP
• Microsoft Windows
• Microsoft Project
• Microsoft Share Point
• Microsoft Visio
• Microsoft Dynamics
• SAS
• Facebook
• IBM Notes
• Microsoft Publisher
• Google Docs

What kind of Retail Sales Supervisor requirements are there?

The table below shows the approximate number of Retail Sales Supervisors employed by various industries.

Those interested in being a Retail Sales Supervisor may also be interested in:

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