Sales and Service Leader

Overview

Job : 282451
Store Name/Number: NY-Walden Galleria (0396)
Address: Walden Galleria Drive, Buffalo, NY 14225, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

As a Sales and Service Leader
, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful
.

• Lead and inspire — Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance — Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth — Provide ongoing feedback and development to elevate team performance
• Train and develop — Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations — Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork — Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards — Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
  • Full Time: 30-40 hrs/week
• Be available during peaks (nights, weekends and holidays)
• Punctuality and consistent attendance

• Minimum 2 years of leadership experience in retail, hospitality, or service
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast-paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

While at Sephora, you’ll enjoy

• Inclusion & Belonging Sephora pledges to celebrate, respect, and honor everyone’s uniqueness.
• Meaningful Rewards Sephora offers healthcare and wellbeing benefits based on eligibility; details available Here.

Salary: $24.00 - $31.00/hr
. The actual pay offered depends on qualifications, experience, and other factors.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender, age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora will provide reasonable accommodation to applicants with disabilities or medical conditions.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides quality products and keeps pace with trends. The house is built on the talents of its beauty professionals. With Sephora Collection, stores and a bold commitment to new ideas, the House continues to surprise and delight clients. At every touch point, Sephora provides an unconventional approach making it the most loved beauty community.