Retail Display Installer – Technology

Retail Display Installer – Technology

Location:

Travel up to 90 miles from home on average | Paid drive time & mileage reimbursement

Schedule:

Work Monday–Friday | Weekends are not required!

2020 Companies seeks a reliable, detail-oriented, and self‑motivated Field Service Representative to join our team and represent leading brands such as Dell, Intel, Dyson, Google, and HP. In this role, you will execute a wide range of in‑store tasks, including installing and updating sales floor fixtures and endcaps, performing build‑outs, resets, and display repairs, and following planograms and client‑specific directives.

• Respond to field services management quickly (within 24 hours of contact) and maintain consistent communication.
• Keep availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Install and build displays, end caps, and fixtures.
• Complete necessary forms, images, and surveys for each job before leaving the site.
• Maintain and update displays according to planograms and client requests.
• Conduct break‑fix repairs to ensure displays and fixtures are fully functional.
• Participate in early‑morning installations and team installations of two or more people, providing solution feedback.
• Manage virtual software and ensure successful completion of related tasks and timelines.
• Assist other team members as needed.
• Adhere to timelines for accurate timecard submission and report anomalies daily with needed corrections.
• Work independently in a fast‑paced environment.
• Complete training and certification programs.
• Track, record, and communicate activity via designated systems and workflows.
• Be available for weekend assignments as needed.

• Hours and locations may vary week to week, including occasional weekends and early morning hours; holidays may also be required.
• Accept and schedule all assigned jobs within 48 hours of receipt.

• Follow all directives as provided, executing tasks fully and completely.
• Work closely with the shared services team to ensure goals, identify opportunities for improvement, communicate, and drive solutions while ensuring operational efficiencies.

• Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and other stakeholders.
• Cultivate and sustain collaboration and communication with internal teams, clients, retailers, and field representatives.

• Demonstrate professionalism, effective communication, and strong leadership while representing the company.
• Set a high standard for behavior, fostering a positive work environment and ensuring respectful communication with all team members.
• Work across all company aspects and through cross‑functional processes to ensure alignment and operational success.

• Ensure customer and client satisfaction is met and continually improved upon according to established shared service field KPIs.
• Provide and receive feedback openly.

• Must be 18 or older and authorized to work in the United States.
• Flexible availability Monday through Friday; weekend, holiday, early morning, and late‑night availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period.
• Ability to climb a ladder up to 10 feet, lift and carry up to 60 lbs, and kneel, walk, crouch, bend, grasp, and reach overhead.
• Adaptability to ever‑changing tasks and environments.
• Effective communication via phone, text, and email; use a smartphone to clock in/out, upload photos, use applications, and connect to the internet.
• High school diploma or equivalent; previous retail or merchandising experience beneficial but not mandatory.
• Installation and merchandising experience preferred, proficiency with hand and power tools, and ability to follow planogram directives.
• Must own an Android or Apple mobile device to upload photos and data and navigate communication platforms independently.
• Must complete all training assignments and tasks within the designated time frame and work collaboratively and autonomously.
• Must have reliable transportation, a…