Assistant Manager

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced this philosophy. Express operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Walden Galleria

Assistant Manager assists the Store Manager in supervising store operations, recruiting, training and sales functions, driving productivity, ensuring compliance with company policies, and creating a great in‑store shopping experience for customers.

• Assists in developing, inspiring, and retaining top talent
• Maintain a positive work environment and a "one team" mentality
• Coach, teach and train Sales Associates for effective job performance
• Partner with the Store Manager to identify high performing Sales Associates for growth
• Participate in hiring process for Sales Associates by interviewing and providing feedback to the Store Manager
• Support analysis of business and help execute clear action plans that optimize results and ensure effective execution of all operational activities
• Assist in overseeing all aspects of daily store operations
• Execute action plans to optimize results
• Ensure sales floor coverage meets customer expectations
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations throughout the store
• Maintain adherence to Company Policies and ensure safety of associates and customers
• Manage the execution of store strategy to achieve performance goals
• Optimize sales/operations opportunity by leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives
• Support a store environment focused on consistently delivering a great in‑store experience
• Lead by example in creating a culture of proactive customer engagement to exceed customer expectations
• Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
• Resolve customer complaints, determine source of issues and take initiative to resolve them
• Act as the customer experience leader and accountable for customer experience results, creating action plans to improve performance
• Create a positive in‑store experience through visual standards
• Other essential functions may occur as directed by supervisor

• Education:
  
  High School or equivalent
• Years of
  
  Experience:
  
  1-3 years of relevant job experience
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part‑time associates receive additional benefits such as insurance coverage options, paid sick leave, public health emergency leave, 401(k) participation, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through You Decide.

$19.20 - $28.40 per hour

If you would like to know more about the California Consumer Privacy Act .

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e‑mail to A and let us know the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made.