Merchandise Supervisor | Highmark Stadium

The Role

We are looking for a full‑time Merchandise Supervisor to join our team. As a Merchandise Supervisor, you will assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast‑paced and team‑oriented environment.

Opening in the 2026 NFL season, the New Highmark Stadium will become the new home of the Buffalo Bills.

• Oversee inventory management and ensure proper inventory levels are maintained throughout Highmark Stadium to support operational needs.
• Supervise assigned staff by providing leadership, conducting performance evaluations, addressing disciplinary matters, and coaching employees to reach their full potential.
• Enforce and monitor strict cash‑handling procedures to ensure accuracy, accountability, and compliance at all times.
• Set, communicate, and track employee performance goals; provide ongoing feedback, coaching, and development opportunities to drive continuous improvement.
• Assist in developing and implementing programs and initiatives designed to enhance the overall customer experience at Highmark Stadium.
• Coordinate visual merchandising and product displays, ensuring concession stands are set up to maximize customer engagement and sales.
• Maintain high standards of product quality and customer service while proactively identifying and addressing guest needs and concerns.
• Perform additional duties, tasks, and responsibilities as assigned to support stadium operations and business objectives.
• Complete other duties as assigned by management.
• Be available to work non‑traditional hours (nights, weekends & holidays).

• Carry out supervisory responsibilities in accordance with all Legends policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• Must be 18 years of age or older.
• Strong attention to detail.
• Ability to adapt quickly to changes and work independently or as part of a team.
• Energy, enthusiasm, friendly personality, and excellent guest services skills.
• Ability to understand and communicate in English.
• Ability to carry items weighing up to 50 lbs.
• 3 years of merchandise experience (preferred).

Competitive salary of $22/hr, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Must be able to lift/move/maneuver up to 50 lbs. Constant standing, walking, bending, reaching, and repetitive motions. Ability to work in all weather conditions. Exposure to loud noises, flashing lights, and extreme heat/cold.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.