Customer Experience Guide - Seasonal

Role

Customer Experience Guide – Seasonal Team:
Retail

Location:

Upper West Side, NY | Store Scope:
Customer Service In-Person, CF2 |

Reports To:

Retail Store General Manager | Pay Range: $28.25 – $30.25 per hour | Seasonal positions: employees work on an intermittent or as needed basis, not over 19 hours per week or more than 76 hours per month.

This Seasonal role is a 6 month contract.

Seasonal employees are not eligible for any Company-sponsored benefits unless otherwise required by law. Seasonals are eligible for sick leave benefits and in store discounts.

As a Customer Experience Guide - Seasonal, you are an important part of our customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front‑line retail store and customer experience activities, focusing on sales, customer service, and stocking and staging products on the retail floor.

You will engage in day‑to‑day activities that keep customers satisfied, learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.

• Use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Deliver best‑in‑class service by centering the customer in everything we do and utilizing selling sense skills to connect our communities to a life outdoors.
• Support your community, partner with core team members, and get customers and colleagues involved in our mission of saving our home planet.
• Have a basic understanding of our products and core sports and commit to learning about our products to serve customers effectively.
• Answer phones, work events, support front and back of house operations, inventory flow, and in‑store repairs while communicating with leadership and customer service.
• Process shipments, support physical inventory, restock the sales floor, assist with sale prep/breakdown, product transfers and donations.
• Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc.
• Practice security measures that prevent theft, understand how to handle safety situations, report and resolve concerns quickly, and maintain a clean and organized store.
• Create a work environment that is supportive, positive, respectful, and free from harassment.

• Environmental activist passionate about protecting the local environment.
• Knowledgeable about environmental and social issues, and inspires community and coworkers.
• Customer service oriented, building relationships and going beyond treating customers with kindness and creativity.
• Innovator in new ways to engage and support our community.
• Operates in just and equitable ways, proactively creating a culture of belonging for all backgrounds, identities, and experiences.
• Values and demonstrates quality, producing work of value, complete, and timely while striving for excellence.
• Acts with integrity and is action oriented, self‑driven, and gets things done efficiently.
• Lifelong learner and teacher, open to change and seeks solutions to optimize operations and customer experience.

• Customer Service/Focused:
  Proven customer service and/or sales skills, previous retail or related customer service experience preferred; interest in or eagerness to learn about our products and services.
• Problem Solving:
  Helpful and courteous approach to solving problems.
• Communication:
  Effective communication with team members and leadership, able to participate in constructive feedback.
• Adaptability / Ambiguity:
  Adaptable to changing situations and priorities, can pivot on the fly.
• Organization
  
  Skills:
  
  Proven organizational skills and attention to detail.
• Prioritization:
  Able to assign orders to and complete tasks based on urgency and…