Assistant Manager

Job Summary

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance and collaborate with leadership to adapt strategies for business success and operational support.

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with the Store Director and Associate Store Manager to create a collaborative working environment for all associates.
• Ensure the team is on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to enhance authentic customer connection.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as required.

• Have 1–2 years of retail management experience with a similar scope.
• Be passionately supportive of our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds (18 kilos).

Hourly Range: $19.50 - $24.35

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive paid time off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

See our full list of benefits.

Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

We are deeply committed to diversity, equity, and inclusion and affirmatively provide equal opportunity to all associates and qualified applicants regardless of race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.