Merchandise Warehouse Manager

The Warehouse Manager is responsible for overseeing all merchandise fulfillment, inventory control, and online retail operations for the Buffalo Sabres. This role ensures efficient warehouse management, seamless e-commerce execution, and a high-quality consumer experience for fans purchasing team merchandise both online and in-arena. This position bridges logistics and digital retail, playing a key role in driving revenue, maintaining inventory accuracy, and supporting the overall brand experience.

• Warehouse Operations
  • Manage daily warehouse operations including receiving, distributing, transferring, storage, picking, packing and shipping of merchandise.
  • Maintain accurate inventory levels through regular cycle counts and audits.
  • Optimize warehouse layout and processes for efficiency and scalability.
  • Oversee inbound shipments from vendors and coordinate distribution to retail locations.
  • Ensure compliance with safety standards and operational best practices.
• E-Commerce Management
  • Oversee all aspects of the team’s online merchandise store, including product listings, pricing and promotions.
  • Monitor website performance, conversion rates, and customer behavior to drive sales growth.
  • Coordinate product launches, special promotions and game-day campaigns.
  • Ensure accurate product descriptions, images and inventory synchronization across systems.
• Ensure timely and accurate order fulfillment for all online purchases.
• Develop and maintain shipping workflows to meet delivery expectations.
• Handle escalated customer service issues related to orders, returns and exchanges.
• Implement improvements to enhance customer satisfaction and retention.
• Recruit, train and manage warehouse and fulfillment staff.
• Create schedules and manage labor to meet seasonal demand fluctuations (ex. hockey season, playoffs, holidays).
• Foster a culture of accountability, efficiency and teamwork.
• Reporting & Analysis
  • Track JPIs such as order accuracy, fulfillment times, inventory turnover and online sales performance.
  • Generate reports and insights to inform purchasing decisions and operational improvements.
  • Manage budgets related to warehouse operations and shipping costs.
  • Work with Director of Merchandise and legal and finance departments regularly to ensure compliance and regulations related to e-commerce.
• Maintains high level of confidentiality and professionalism.
• Other duties as assigned or required.

• Bachelor’s degree in Supply Chain Management, Business, E-Commerce, or related field (or equivalent experience).
• 3-5+ years of experience in warehouse operations, e-commerce management or retail logistics; experience in sports merchandising or licensed apparel preferred.
• Experience with inventory management systems and e-commerce platforms (ex. Shopify, Magneto, or similar).
• Familiarity with ERP systems and fulfillment software, preferred.
• Knowledge of NHL merchandise operations and fan engagement trends, preferred.
• Strong organizational and problem-solving skills.
• Strong written and verbal communication skills, detail oriented, and ability to manage multiple projects at once adhering to deadlines.
• Ability to work non-traditional hours including nights, weekends, and holidays.
• The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation.
• Attention to Communication
  • Ensuring that information is passed onto others who should be kept informed
• Customer Orientation
  • Demonstrated concern for satisfying one’s external and/or internal customers
• Flexibility
  • Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
• Initiative
  • I…