Account Manager; EST

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV's dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals.
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned markets to retain and grow your customer base and unit volume.
• Drive strong customer relationships through multiple communication channels (text, phone, email, Slack).
• Maintain orderly records of all customer interactions in the CRM system.
• Create a positive experience by proactively reaching out to customers to understand buying needs and offering creative solutions.
• Provide ongoing sales support and present additional products and services to existing customers.
• Stay informed about automotive market trends, auction practices, and customer preferences to provide guidance.
• Monitor account performance via assessments, identify product opportunities, and ensure adherence to policy agreements.
• Identify customers with gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

• Ability to read, write, speak, and understand English; bilingual is a plus.
• Self‑motivated drive to achieve sales targets and exceed customer expectations.
• Excellent communication skills; able to build relationships via phone, text, email.
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Strong customer focus and dedication to enhancing the experience.
• Proactive approach with initiative to reach out and identify opportunities.
• Strategic thinking and ability to monitor account performance and identify new opportunities.
• Adaptability to changing market conditions, customer needs, and role demands.
• Team player willing to collaborate with Field and Operational teams.
• Resilience to handle objections or setbacks while maintaining a positive attitude.
• Tech‑savvy: comfortable using technology, software, and CRM platforms.
• Time management to prioritize tasks and meet sales goals.

$22.60 per hour. At target performance, the position may earn up to $2,000 in additional monthly compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based on experience, skillset, location, market demands, and other factors as permitted by law.