Technical Solutions Specialist

We are seeking a customer‑focused and results‑driven Technical Solutions Specialist to serve as a trusted advisor to reseller and internal partners. In this role you will help identify technology solutions that meet customer business needs while driving revenue growth through consultative selling.

• Solution Selling & Customer Engagement
  • Engage with reseller and internal partners to understand customer requirements, business objectives, budget, and project timelines.
  • Identify and recommend technology solutions that align with customer needs.
  • Build comprehensive solutions by incorporating appropriate products, services, support offerings, warranties, maintenance plans, and adjacent technologies.
  • Proactively identify cross‑sell and upsell opportunities to maximize customer value and business growth.
• Partner Support & Relationship Management
  • Provide timely and professional support through phone, email, online chat, and scheduled virtual meetings.
  • Serve as a trusted point of contact throughout the sales process.
  • Build strong relationships with partners through excellent service and solution expertise.
  • Maintain accurate records of customer interactions and opportunity details.
• Performance & Business Results
  • Consistently achieve productivity, engagement, and sales‑related performance metrics.
  • Gather key opportunity details, including budget, end‑user information, business requirements, decision‑making process, and expected close date.
  • Collaborate with internal teams to ensure a seamless customer experience.

• High School Diploma or equivalent.
• 3+ years of professional work experience OR 2+ years of experience in a sales, technology, customer support, or solutions‑focused role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and related business software.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving and customer service skills.
• Ability to work both independently and collaboratively within a team environment.

• Associate degree or higher.
• Previous experience selling or supporting technology products and solutions.
  
  Experience with consultative sales, account management, inside sales, or technical support.
• Knowledge of IT hardware, software, cloud solutions, networking, or related technologies.

• Curious and asks thoughtful questions to uncover customer needs.
• Thrives in a consultative sales environment and enjoys building complete solutions.
• Highly organized, responsive, and motivated by achieving goals.
• Embraces feedback and continuously seeks opportunities to learn and grow.

• Opportunity to grow your career within the technology industry.
• Collaborative and supportive team environment.
• Exposure to a broad portfolio of technology solutions and services.
• Ongoing learning and professional development opportunities.
• Competitive compensation and performance‑driven culture.

The typical base pay range for this role across the U.S. is USD $50,500.00 – $80,800.00 per year. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half of a pay range. Certain roles are eligible for additional rewards, including merit increases, annual bonus, sales incentives, and long‑term incentives.

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan with company match
• Short‑term and long‑term disability coverage
• Basic life insurance
• Well‑being benefits

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre‑employment background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.