Consumer Consultant - Merchant Sales Enablement

Location:

4910 Tiedeman Road, Brooklyn Ohio

Merchant Sales Enablement & Learning Manager

Own the onboarding, training, learning curriculum, sales readiness, and continuous development of all Merchant Services sales employees across Business Banking. Serve as the primary enablement leader responsible for scaling merchant knowledge, improving seller effectiveness, and creating a sustainable learning culture through structured onboarding, recurring education, and train‑the‑trainer programs.

• Deep understanding of the merchant acquiring industry, payment acceptance ecosystem, and consultative merchant sales process.
• Strong working knowledge of merchant products, POS solutions, implementation lifecycle, and industry terminology.
• Ability to translate complex merchant concepts into practical, field‑ready learning experiences.

• Experience designing instructor‑led, virtual, digital, and self‑paced learning programs.
• Ability to create engaging learning journeys that drive behavior change, not simply knowledge transfer.
• Skilled at curriculum architecture, certification development, and adult learning principles.

• Understanding of consultative sales methodologies and sales readiness best practices.
• Experience developing tools that improve sales conversations, discovery, objection handling, and client recommendations.
• Ability to identify performance gaps and build learning solutions aligned to business outcomes.

• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills with the ability to engage diverse audiences.
• Ability to influence without direct authority across multiple stakeholder groups.

• Advanced proficiency in Microsoft PowerPoint with demonstrated ability to create executive‑quality presentations and visually engaging learning materials.
• Strong visual communication skills including layout, information hierarchy, iconography, and learning‑focused graphic design.
• Ability to simplify complex concepts into clean, intuitive visuals and job aids.

• Microsoft Office Suite (PowerPoint, Excel, Word, Teams)
• Learning Management Systems (Keys2
  
  Learn or comparable LMS)
• Virtual learning platforms
• AI productivity tools (Microsoft Copilot, ChatGPT, or equivalent) preferred

• A minimum of 5 years in Merchant Services, Payments, Sales Enablement, Learning & Development, or related field.
• Experience supporting remote sales organizations.
• Experience partnering with Product, Sales Leadership, Marketing, and Operations.
• Experience managing enterprise learning programs from strategy through execution.
• Knowledge of Key Bank Business Banking and Merchant Services preferred.

• Strategic thinker with strong business acumen.
• Naturally curious and committed to continuous learning.
• Highly organized with exceptional project management skills.
• Self‑starter who thrives in a fast‑paced, evolving environment.
• Creative problem solver who balances innovation with execution.
• Strong attention to detail and commitment to high‑quality deliverables.
• Comfortable navigating ambiguity and building new programs from the ground up.
• Passion for creating exceptional learner experiences.

• Ability to partner with senior leaders to identify business challenges and translate them into scalable enablement strategies.
• Uses data, field insights, and performance metrics to prioritize learning investments and measure business impact.
• Thinks beyond training to improve sales effectiveness, adoption, and organizational performance.

This position is eligible to earn a base salary in the range of $80,000.00 - $ annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience, and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

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