Account Manager; EST

About ACV

ACV is a technology company that has revolutionized how dealers buy and sell cars online. A digital marketplace with data‑driven applications and solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights.

• Multiple medical plans including a high deductible, low cost health plan
• Company‑sponsored (paid) Short‑Term Disability, Long‑Term Disability, and Life Insurance
• Optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options: uncapped vacation days, 3 paid sick days or applicable state/local paid sick leave, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave and other forms of paid leave required by law
• Employee Stock Purchase Program and opportunities to earn stock
• Retirement planning through the company’s 401(k)

Account Manager – The Account Manager works closely with dealerships in targeted markets to share ACV Auctions’ unique dealer business solutions. They retain and grow a base of customers within one or more target markets, adapting to change and demonstrating resilience and flexibility.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV’s portfolio of dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals.
• Partner with the Field Sales team to develop and execute sales strategies for assigned market(s) to retain and grow customer base and unit volume.
• Drive strong customer relationships through multiple channels of communication such as text, phone, email and internal Slack channels.
• Maintain orderly records through documentation of all customer interactions in a CRM system.
• Create a positive experience through proactive outreach to understand customers’ buying needs, and offer creative solutions to meet their needs.
• Provide ongoing sales support to customers and present additional products and services to existing customers.
• Stay informed about trends in the automotive market, auction practices, and customer preferences to provide insightful guidance to buyers.
• Monitor the performance of customer accounts through various assessments including customer KPI review, identification of additional product opportunities, and adherence to buy/sell policy agreement.
• Identify customers who have gaps in bid and buy activity and work to re‑engage them on the ACV platform.
• Perform other duties as assigned.

• Ability to read, write, speak and understand English; bilingual is a plus.
• Self‑motivated with an intrinsic drive to achieve sales targets and exceed customer expectations.
• Excellent communication skills to build and maintain relationships via phone, text, email.
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Customer focus with strong dedication to enhancing the customer experience and understanding their buying and selling needs.
• Proactive approach: initiative to reach out to customers, identify opportunities, and offer creative solutions.
• Strategic thinking: capability to monitor and assess account performance and identify additional product opportunities.
• Adaptability: ability to adapt to changing market conditions and customer needs.
• Team player: willingness to collaborate with field and operational teams and provide ongoing sales support.
• Resilience: ability to handle objections or setbacks and maintain a positive attitude in a competitive environment.
• Tech‑savvy: comfortable using technology and software systems, including CRM platforms.
• Time management: efficiently manage time and prioritize tasks to meet sales goals and expectations.

USD 22.60 per hour. At target performance, this position is eligible to earn up to $2,000 in additional monthly compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based on the applicant’s relevant experience, skillset, location,…