Account Lead

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Account Lead

Global Customer Service Center Manager

Onsite - Buffalo, NY

Our team in Commercial Aircraft Group is looking for an Account Lead to join them. You will report to the Global Customer Service Center Manager and will have an onsite, 2nd shift work schedule in East Aurora, New York.

• Typically, an Associate's degree and at least 5 years of customer service or related experience is preferred.

• Ensure integrity of Moog's contractual performance.
• Initiate and maintain sales paperwork manually or on-line for processing repair orders, pricing, terms and conditions and special instructions.
• Prepare price proposals to establish prices and delivery for repairs, overhauls, and inspections upon receipt of inspection results of returned materials and initiate transmittals to the customer for authorization of changes and release of repair orders.
• Organize and maintain up-to-date files, records and logs on all phases of the repair activity.
• Prepare all necessary documents and, on occasion, special certifications and other documents required for Government or customer source controlled hardware and overseas shipments.
• Initiate and expedite all AOG requirements.
• Ensure meeting quoted delivery schedules.
• Serve as Moog's point of contact with the customer on assigned programs, including customer interaction in a professional, credible manner to enhance opportunity for continued and increased business.
• Review and acknowledge purchase orders with appropriate Moog disciplines to ensure that all contractual requirements are consistent with Moog's proposal, and take appropriate action when differences exist between the Moog proposal and the customer order.
• Initiate new and repair job orders.

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance:
  Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare:
  Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development:
  Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture:
  Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.
• 2nd shift employees receive 10% shift differential pay.

Buffalo, NY $25.22-$35.07 Hourly

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at .