Account Sales Consultant I (Buffalo ​/ WNY Region

Sales Consultant

Based on the book of business and geographic territory associated with this opening, we're exclusively seeking candidates who reside within our 8 county WNY Service Region (Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans & Wyoming).

Under the supervision of the local Manager, Sales/Regional Sales Director, and having attained an extensive and thorough knowledge of all contracts, enrollment regulations and membership and billing procedures, will be responsible for sales and leading the provision of service solutions of assigned accounts and territories. In accordance with established annual sales and retention goals, provides account training, benefit consulting, guidance and coordination of account benefit plans.

This position is responsible for account activity in their assigned lines of business.

For Labor Accounts: positions in this area are additionally responsible for: coordinating efforts with other Account Sales Consultants that have union membership. Coordinates labor communications, and attends regularly scheduled trustee and labor advisory board meetings.

For Ancillary Accounts: positions in this area are additionally responsible for: coordinating efforts with other Account Sales Consultants that have Ancillary Opportunities and membership. Coordinates Ancillary sales communications, and attends regularly scheduled Ancillary advisory board meetings as assigned.

Essential Primary Responsibilities/Accountabilities:

• In accordance with corporate sales goals, will identify, qualify and create specific strategy for prospects and accounts assigned.
• Thoroughly acquaints appropriate account personnel with benefit explanations, claims filing and billing procedures, proposed rate adjustment rationale, mandated benefits, statutory changes and state and federal issues impacting health insurance delivery systems. Conducts educational meetings to review existing benefits and describe new benefits. Will assist in conducting open enrollments, re-enrollments, implementation of benefit changes, etc. Will arrange for proper response to claims inquiries and resolution of related problems.
• Serves in a consultative role to establish an appropriate comprehension level of benefits for assigned accounts. Responsible for the provision of service solutions to accounts to ensure account satisfaction.
• On a regular basis, provides consultative services to assist the account's representative in establishing and meeting the goals of the group's insurance program. Provides advice on such matters as benefit design, health care financing, health care legislation, the health care delivery system and the best way to communicate benefit information to employees.
• Prepares and participates in educational programs such as pre-retirement seminars, community information programs, health fairs, etc.
• As required, assists in the development of new programs or modifications to existing contracts to accommodate prospective or existing account needs in conjunction with actuaries, consultants and others.
• As required, performs research and coordinates the preparation of new or revised benefits booklets for distribution among account employees. May also edit or otherwise assist in the preparation of benefit descriptions for employee manuals, handbook or general information circulars.
• Responsible for territory and time management reports for assigned accounts. Reports will include, but not be limited to, profiles of enrolled and un-enrolled accounts and updating of respective account profiles. Submits reports to management for review and consideration.
• Responsible for maintaining detailed accounts and prospect history through the use of a sale force automation program.
• Evaluates and otherwise develops a familiarity with the benefits packages of competitive carriers and their sales strategies.
• Effectively manages time and schedules contact per account as determined by account needs and management. Initiates the appropriate paperwork to keep account file and databases current.
• Keeps abreast of corporation, national and legislative developments impacting the delivery of health care benefits through meetings,…