Inside Sales Representative

A century-old, family-owned Western New York manufacturer is hiring an Inside Sales Representative to join a close-knit team. This is a company where more than half the staff has been here five-plus years — because it's genuinely a good place to work!

What you'll do:

• Handle inbound customer calls and emails — pricing, delivery times, product information
• Enter orders and manage purchasing
• Maintain CRM and product database records
• Provide technical guidance on products and troubleshoot equipment issues
• Work directly with the shop team to solve problems and build relationships
• Contribute to team-based sales goals

What you'll bring:

• The ability to stay calm and solve problems with a frustrated customer on the phone
• Basic mechanical curiosity — you don't need to be an engineer, but you should be comfortable around industrial equipment
• Comfort with Outlook, Word, Excel, and CRM systems
• Bonus (not required): a college degree, or prior exposure to pumps or industrial equipment

Compensation & benefits: $40,000–$45,000 base salary. This role includes team-based commission with no cap — paid monthly, split across the sales team — plus a quarterly bonus tied to performance.

Realistic year-one total earnings, including commission, run around $55,000-$60,000+.

Medical, dental, and life insurance; 401(k) with match; flexible spending account; 8 paid holidays; 10 PTO days in year one.

Schedule: Monday–Friday, 8:00 AM–5:00 PM. Fully on-site in Buffalo, NY. No hybrid or remote.

This posting includes commission-based pay in compliance with New York Labor Law §194-B.