Sales Manager

We are seeking a Sales Manager for a full-time, onsite direct hire opportunity in Buffalo, NY with a stable, customer-focused distribution company. This role is ideal for a sales professional who enjoys relationship management, account support, team leadership, and high-quality customer service without cold calling or commission-based sales pressure.

As the Sales Manager, you will oversee day-to-day sales operations, support established customer accounts, respond to inbound inquiries, prepare quotes, and help ensure customers receive accurate, timely, and professional service. This is a strong opportunity to join a consistent, team-oriented environment with supportive leadership, long-standing customer relationships, steady business activity, and the opportunity to make a visible impact on sales processes and customer satisfaction.

• Manage daily sales operations, customer service activity, inbound inquiries, quote requests, and order support.
• Build and maintain strong relationships with established customers, vendors, and internal team members.
• Prepare, review, and follow up on customer quotes while supporting pricing, availability, and product questions.
• Coordinate with internal departments to help ensure accurate order processing and timely fulfillment.
• Monitor sales activity, customer satisfaction, account performance, and opportunities to improve service delivery.
• Lead, mentor, and support sales staff while promoting a professional, customer-first sales environment.

• Salary:
  Starting at $75,000 per year, depending on experience.
• Schedule:
  
  Monday through Friday, 8:00 AM to 4:30 PM.
• Work arrangement:
  Onsite only in Buffalo, NY.
• Employment type:
  
  Full-time, direct hire.
• Bonus:
  Opportunity for annual performance-based bonus consideration based on individual contribution and company results.
• Sales structure:
  No cold calling, no outbound prospecting, and no commission-based sales pressure.

• Manage sales operations, customer service workflows, quote follow-up, and account support.
• Lead and support sales staff while maintaining strong customer relationships.
• Coordinate with internal departments to support accurate order fulfillment and customer satisfaction.
• Maintain accurate sales records, account details, and customer communication.
• Previous sales management, sales leadership, or account management experience.
• Strong customer service, relationship-building, and account support skills.
• Excellent verbal and written communication abilities, including professional telephone etiquette.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Strong organizational, problem-solving, and follow-through skills.
• High attention to detail and accuracy.
• Ability to work collaboratively with customers, vendors, and team members.

• Experience in industrial, wholesale, manufacturing, or distribution environments.
• Knowledge of inventory management and order processing systems.
• Experience using ERP or CRM software.
• Understanding of pricing, quoting, and margin management.
• Experience managing high-volume customer accounts.
• Proven ability to develop, improve, and streamline sales processes.
• Supervisory or team leadership experience.
• Strong analytical skills and reporting experience.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or…